Step 1 - Raise a return/ replacement request within 4 days from the date of delivery, if you’ve received wrong or expired product(s).
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
Refunds are processed in a maximum of 15 days from the date on which we receive returned goods. bank transfer will be made for which certain details need to be provided over email (mederma@winmedicare.com).
Under what conditions can I return/ replace my product?
Under what conditions return/ replacement requests will not be accepted?