Return & Refund Policy

Return & Refund Policy – www.mederma.co.in

Brand Name: Win Healthcare Pvt. Ltd. (A Part of Umesh Modi Group)

We at Win Healthcare Pvt. Ltd. value customer satisfaction and are committed to ensuring that your shopping experience with us is seamless and reliable. Please read our Return & Refund Policy carefully before making a purchase.

1. No Return/Refund on Successfully Delivered Products:

No return or refund will be accepted for any successfully delivered order, including prepaid orders, unless it falls under the exceptional cases mentioned below.

2. Return/Replacement Request Conditions:

You may raise a return or replacement request under the following conditions:

• Wrong product delivered
• Expired product delivered
• Damaged product received (only physical damage at the time of delivery)
• Incomplete order (missing items)

3. Reporting Timeline:

• Wrong or expired product: Raise a request within 2 days from the date of delivery.
• Damaged or missing product: Raise a request within 2 days from the date of delivery.

4. How to Raise a Request:

• Email us at: mederma@winmedicare.com with your order ID, images, and contact details.
• You may also use the WhatsApp Chat option at: +91-9811280525

5. Return Process:

• Upon receiving your request, allow us 2 working days to review and assess.
• If approved and our reverse pickup service is available, our courier partner will collect the product.
• If reverse pickup is not available at your location, you will need to self-ship the item to our registered address. Courier charges will be reimbursed after verification.

6. Damaged Product Returns:

In case of damaged products sent by the customer, we will not process any return or replacement.

7. Refund Timelines:

• Refunds will be processed within 15-20 working days from the date of receiving the returned product (if applicable).
• Refunds will be made via bank transfer; customers must share the necessary bank details over email.

8. When Return/Replacement Will Not Be Accepted:

• Product has been opened, used, or altered
• Original packaging is missing (e.g., mono cartons, seals, labels)
• Request is made after the allowed period (4 days for wrong/expired, 2 days for damaged/missing items)

9. Registered Address for Returns:

• Win Healthcare Pvt. Ltd.
• 7th Floor, 708, Modi Tower 98, Nehru Place, New Delhi, 110019

By purchasing from www.mederma.co.in, you agree to abide by the terms of this policy.

For questions, please contact us at mederma@winmedicare.com or call +91-9811280525.